This is from Ming's Auto Service. The accusation from this customer is not correct.<br><br>This customer came to our shop complaining that his heater was not
working properly. Before we could even check on his car, he already
jumped to his own conclusion saying that the heater switch is bad.
After our technician checked the car over, we found that there weren't
enough coolant (water and antifreeze) in the system. We told the
customer that we had to pressure test the coolant system to check for
the leak. Without enough coolant in the system, the heater will not
work properly. We added over a gallon of coolant in the system and
determined that the heater core was leaking. It is true that the car
was not steaming when the car came in. That's because the car did not
have enough coolant in the system to steam or leak from the heater
core. We only charged $20 for this service, which the customer wasn't
even willing to pay for it, since he think we didn't repair anything. Our
coolant cost money and so does our employees. We have to charge for
diagnosis. The $650 we quoted this customer is to replace heater core
(parts and labor). Next day, the customer came back and complained
about the car is steaming and leaking coolant. Before we even started
to talk, he started accusing us of breaking his car. He continued to
argue and stated that we 'robbed' him. This customer doesn't have an understanding of how a car and heater core works. He jumped to the conclusion that we damaged his car. <br><br>Our shop has been in business
for over 20 years. Many of our customers are from China and we
very much appreciated their business. We don't understand where did
this customer got the impression that we don't appreciate them. The
accusation he made is not correct. Our shop takes our business very
seriously. We do not take false accusation lightly.
Sounds like another mainlander tried to take advantage from this shop, then you showed up at the wrong time. Sorry for you and the shop owner. It is hard to run their business.
踩楼[0]顶[0]
游客IP:208.54.64.*发布于 2012-11-01 13:1710 楼#
fuck 一楼。
踩楼[0]顶[0]
游客IP:50.73.93.*发布于 2012-11-01 11:289 楼#
如果你觉得受到不公正对待,你可以上网到 “ Better Business Bureau " 的网站投诉所受到的不道德,欺诈或歧视行为。<div><br></div><div>网址: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started</div>
作者:marr 时间:2012年11月01日 07:37 查看全文