Job details:

Pay

·         $18 - $22 an hour

·         Full-time

Shift and schedule

·         Day shift

·         Monday to Friday  9AM to 6PM

Location

·         Atlanta

Responsibilities:

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information and provide solutions
• Help our driver with delivery issues.
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Proficiency with MS Office Suite, particularly MS Excel
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Highly organized with the ability to prioritize projects and manage time effectively
• Language requirement: English and Chinese

WORK CONDITIONS:

• Office and warehouse environment
• Occasional periods of standing or sitting for extended periods of time
• Required wearing of appropriate PPE when required
• Frequent computer and telephone use
• Frequent communication with people throughout the day

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance