We are a leading company of water purification products. Our company is conveniently located in Cumming, Georgia, off GA 400 exit 13.
We are seeking a full time, motivated Customer Service & Technical Support Representative to work in our Cumming headquarters.
Primary Responsibilities:
• Answer customer’s phone calls and emails
• Troubleshoot water filter issues (product knowledge base and tech material available)
• Earn customers respect, appreciation, and honest reviews
• Monitor product online reviews and ratings
• Write or proofread the marketing copies and user manuals
• Perform other tasks that increase customer satisfaction and promote sales
Requirements:
• Excellent speaking and writing skills in English
• Excellent interpersonal skills, especially over the phone
• Able to take more than 30 phone calls a day in professional manner
• Able to address customer’s concern precisely, clearly and politely
• Ability of logical thinking and step by step technical troubleshooting
• Sufficient in Windows, Office, Google Docs, Browser bookmarks and other PC skills
• Team spirit, professional work ethic, wise time management
• Bachelor degree is preferred
Work hour and Pay Rate:
Monday - Friday, 8:30AM - 5:30PM EST
Base salary $38,000 to $45,000 (depending on experience and skill level) plus Bonus, for a total of about $55,000 or more annually.
Paid holidays and paid time off; Medical, Dental and Vision insurance; 401K retirement plan. Friendly and casual working environment.
Full-time position with potential to grow into a management role.
You must be comfortable with commuting to Cumming, GA to be considered for the position.
Remote workers and Marketing Agency will not be considered.
How to apply:
Please copy/paste your resume text into the email body, job@ispringfilter.com NO email attachment. Email only, no calls or unscheduled visits please. Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.
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