Office Coordinator/Office Staff

Roles & Responsibilities:

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation.

Below is a list of various specific duties, not limited in overall scope and subject to change:

·        The Office Coordinator should be present at the office during business hours (Monday – Friday, 8:00 am – 5:00 pm); this may include opening the office at 7:30 am (for technicians) and does include closing the office at 5:00 pm.

·        Ability to manage time and responsibilities, and capability to work independently.

·        Customer Service:

o   Answer inbound phone calls and respond to voicemail messages and emails promptly during business hours.  Assist with any walk-ins.

o   Pre-screen potential customers, schedule appointments with Estimator.

o   Provide estimates over the phone or in person, as applicable.

o   Assist Estimator(s) with follow-up on pending estimates by phone and/or email.

o   Contact customers to schedule installation appointments once all materials are in stock.

·        Manage job orders:

o   Maintain internal system flow for all jobs from the time the quote is approved to completion of the job.

o   Order all supplies/materials needed for jobs from appropriate suppliers.

o   Verify all order confirmations from suppliers for accuracy.

o   Receive all incoming deliveries; provide payments as needed upon delivery.

·        Office management:

o   Troubleshoot issue(s) with technicians in the field as necessary; communication with GM/Technicians as needed.

o   Process timesheets for payroll processing.

·        Qualifications & Educational Requirements:

o   Excellent verbal/written communication and organizational skills.

o   HS Diploma or equivalent.

o   2 or 4-year college degree preferred.

o   All candidates must pass initial background check and drug test.

·        Preferred Skills:

o   Microsoft Office proficient (Word, Excel).

o   Experience with QuickBooks Online and web-based customer service software (CRM) preferred.

备注：主要要求有两点：
1. 能够熟练英语与客户，供应商等外部与内部员工沟通，并能技巧地处理问题！
2.能够熟练运用电脑！
小型玻璃公司位于Alpharetta Halcyon，400 号公路旁，交通方便。工作轻松自由，如有兴趣与公司一起发展请发简历至：wwenzhi@yahoo.com.  期望薪资及其他待遇可附在简历中。